Refund policy
At Bellunae, we are committed to delivering premium beauty products and ensuring every customer has a great experience. If something isn't right with your order, we're here to help.
Returns Due to the nature of our beauty products and hygiene standards, we do not accept returns or exchanges for:
- Change-of-mind purchases
- Opened or used products
- Products without their original packaging
- Gift cards
- Final sale or clearance items
Please review your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of the delivery date. To help us investigate your claim, please email with:
- Your order number
- A description of the issue
- Clear photos or video of the product
- A photo of the shipping package before opening (if the packaging was damaged)
Claims submitted after the 7-day reporting period may not be eligible for a replacement or refund.
Packaging While every order is carefully packaged, minor dents, scuffs, or cosmetic imperfections to the outer packaging may occasionally occur during shipping. These minor cosmetic issues do not affect product quality and are not considered product defects. If you believe your product has been damaged beyond normal shipping wear, please contact us with photos so we can review your case.
Resolution Every claim is reviewed individually. If your claim is approved, Bellunae may provide one of the following: a replacement product, a refund, or store credit. The resolution offered will depend on the specific circumstances of your claim.
Failed Deliveries Bellunae is not responsible for orders that cannot be delivered due to: incorrect or incomplete shipping addresses provided at checkout, failed delivery attempts, or packages left unclaimed by the customer. Please ensure your shipping information is accurate before placing your order.